Complaint

We at Cetetherm do everything we can to ensure that you as a customer get what you expect. But sometimes it can go wrong. Either during ordering, manufacturing or transport.

To facilitate reporting a complaint, you can easily fill in the form below. We will then contact you with a solution to the complaint.

Please fill in the form as complete as possible and attach pictures for faster case processing.

This is how the complaint process works.

1. Register a case in the form below. In an urgent situation, the report should be followed up with a call to our support +46 457-755 92
2. We will get back to you with a case number.
3. Once the broken component has been identified, we will send a replacement component.
4. The broken component must be sent to us within 30 days for warranty examination. Information on how to send the broken component will be provided with the new component.
5. After investigation, we will return with the results. If the complaint is not approved, the new component will be charged as a spare part.