Under Contact in the main menu, you will find the contact details for our support team. 

If you click on the map on the Contact page, you will also find the contact details for Cetetherm’s sales representatives in each district.

No, we don´t. But you can call your local installer and they will help you. 


If you have any questions about service and maintenance, you are welcome to contact our customer support. 

As a consumer, contact an installer/energy company/wholesaler and they will help you. 

If it applies to companies, contact our customer support.

If you are the property owner, please contact the installer. If you´re not the property owner, contact the property owner, who in turn should contact the installer of the district heating substation.

As a consumer, contact an installer/energy company/wholesaler and they will help you. 

If it applies to companies, contact our customer support.

Yes, upon request we will send you operating and maintenance instructions digitally. 

Contact our customer support or your contact person and they will help you with the operating and maintenance instructions.

To be able to monitor, control and optimize your district heating system via your mobile phone, you need to download myUplink. 

You find the app on the App Store and Google Play.

We have a large spare parts inventory. If there is something we do not have in stock, we will order it upon request. 

Contact customer support for information about spare parts.

On our website under each product page you will find documents regarding certificates. 

If you need more information, please contact our customer support.

Are you in need of BIM files for the solution you have purchased from us? 

The easiest way is to contact our customer support and they will help you with the files.

Cetetherm offers smart and connected cloud-based platforms so that the district heating center can be remotely controlled and monitored digitally.

Cetetherm myUplink makes it possible to monitor, control and optimize heating and hot water for both villas and larger properties – even remotely.

We offer innovative and sustainable products and energy solutions for everything from individual houses and properties to commercial and industrial premises, as well as entire neighborhoods and communities. 

The product categories are: 

• Heat Interface Units
• District Heating Substations
• District Cooling Substations
• Tap Water Systems
• Tubular Heat Exchangers
• Storage tanks
• Hybrid Solutions

Read more about our products here

Yes, Cetetherm offers a hybrid substation that can be integrated with other renewable energy sources and is designed to provide flexibility, energy efficiency, and CO₂ reduction.

Cetetherm Hybrid operates as a standard district heating substation until an additional heat source is connected. It is developed and designed to provide:

• 100% redundancy - safe, reliable, and efficient heat supply from the energy sources connected to the hybrid solution 

• Energy efficiency with low environmental impact and low operation costs

• Low return temperature back to the district heating network, continuously monitored by a smart control unit

• Sustainable integration with existing systems 

Cetetherm Hybrid is a configurable and flexible district heating substation that efficiently operates with temperatures from waterborne heat sources such as district heating, heat pumps, and boiler solutions.

Read more about Cetetherm Hybrid

A hybrid heating system is a combination of different heating technologies that together optimize energy efficiency and reduce operating costs in a house or building. This means it offers flexibility, allowing property owners to choose the energy source that is most cost-effective at any given time.

A hybrid heating system enables, with great advantage, a combination of different heat sources. The most common example is a combination of a heat pump and district heating.

Read about Cetetherm Hybrid Solution

This means combining district heating with one or more other renewable heat sources. The aim is to create a flexible, energy-efficient, and cost-optimized heating system. District heating combined with a heat pump is the most common solution for hybrid heating.

Read about Cetetherm Hybrid Solution

District cooling substations are used to connect various types of buildings to the district cooling network. They operate on the same principle as district heating substations – but with cooling instead of heating.

Read about Cetetherm Maxi Cooling here.

District cooling means that chilled water is produced centrally and distributed through a network of pipes to various types of private and public properties and buildings. 

The cooling is used for both comfort and process cooling.

Read more about Cetetherm´s district cooling substation Maxi Cooling

The warranty period is 2 years unless otherwise agreed. 

Contact our customer support for more information about our products and the warranty period.

The dimensions depend on which model you choose. Cetetherm offers everything from compact wall-mounted heat interface units to specially adapted district heating substations for large industries and hospitals.

On the product pages you will find product sheets containing dimensions of our standard substations. 

If you would like more information, please contact our customer support.

A district heating substation offers several advantages compared to other heating solutions:

1.Energy-efficient and climate-smart
District heating is based on heat being produced centrally, often using surplus energy from industry or renewable sources. This results in a very high overall efficiency and low climate impact.


2.Reliable and maintenance-free
A district heating substation requires minimal maintenance. No fuel handling is needed, and the system is reliable all year round.


3. Cost-effective
Thanks to stable energy prices and low service costs, district heating is often the most economical choice in the long term.


4. Space-saving

A district heating substation takes up little space and requires no chimney, oil tank, or fuel storage. This frees up valuable space in the building.


5. Safe and quiet operation
The system is closed, with no combustion, which means a low risk of fire and no emissions inside the building. In addition, the unit operates quietly.


6. Easy to integrate
Modern district heating substations can easily be connected to existing heating systems and controlled digitally for optimal energy efficiency.

A district heating substation from Cetetherm provides energy-efficient, reliable, and climate-smart heating. It requires minimal maintenance, takes up little space, and delivers both heating and domestic hot water with high comfort. 
Thanks to smart controls and a high-quality design, you get a safe, quiet, and cost-effective energy solution that lasts over time.

District heating generally has a low environmental impact, especially in Sweden where it is largely produced using renewable and recycled fuels. 

About 90% of district heating in Sweden comes from biofuels, waste, surplus heat, and other renewable sources.

Delivery times vary depending on whether you need a standard or specific customized district heating plant. 

Contact our customer support for more information.

Our heat interface units for apartment and villas, Mini Retro P and Cetetherm Pioneer are both connectable and can be controlled and monitored in an app on your mobile phone.

With the app myUplink, you have the opportunity to monitor, control and optimize heating and hot water for both apartments, villas and larger properties - even remotely.

To find out if district heating can be installed at your property, contact your district heating provider. 

Please note that a water-based heating system is required for installation.

With proper maintenance, a Cetetherm district heating plant can operate problem-free for over 20 years. 

Normally, a simple check every two years is sufficient to ensure optimal operation.

The price varies, among other things, depending on how much heating capacity you need.

Cetetherm offers district heating substations for villas and apartments to properties, entire neighborhoods and communities.

To get an accurate price quote for your specific needs, contact our customer support.

A district heating network is a system of pipes that transports hot water from a central heating plant to multiple buildings in an area. The water in the network is used to transfer heat energy—not consumed—and then circulates back to be reheated.

In each building, the district heating substation receives the hot water via heat exchangers, which transfer the energy to the building’s heating system and domestic hot water without mixing the network water with the internal system. Together, the district heating network and the substation form an efficient, reliable, and climate-smart system for heating homes and premises with minimal environmental impact.

District heating substations heat water for space heating, domestic hot water—or both—for buildings of various types and sizes. 

They can be installed at multiple locations across an entire city district or within a small district heating network serving, for example, a smaller community.

District heating is a system for heating buildings by producing hot water centrally and distributing it through a network of pipes to households, businesses, and public buildings. 

The heat is generated at a heating plant through recycling and combustion of materials such as biofuel and waste, or from surplus energy/waste heat from industries.

Currently, only “Matrix” can be updated. The software can be found on myUplink for download. 

For more information, contact our customer support.

Our tap water systems are used wherever there is a collective need for a reliable and sustainable hot water supply with high capacity – in apartment buildings, hospitals, hotels, sports facilities, schools, and more.

Read here about Cetetherm´s Tap Water Systems

A tap water system is the system in a building that manages drinking water and hot water to various outlets – such as taps, showers, kitchen sinks, and washbasins.

Read here about Cetetherm´s Tap Water Systems